Returns policy
Customer Service Tel 0333 050 1308
email diamondmistonline@gmail.com
When will I be refunded?
If you are not entirely happy with your purchase you can return your item/s within 14 days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
If you make a purchase online but change your mind once you’ve received your order.
Under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract.
You will then have a further 7 days to return your product. You can return your goods by post.
RETURNS ADDRESS
Diamond Mist
Moorlands
Pound Meadow
High Bullen
Torrington
Devon
EX38 7HW
